Effitech provides and supports an ensemble of e-service tools that allow your agents to interact with your customers over the Internet. These include:

Email Management - This solution is designed to manage high-volume email inquiries directed to your mailbox or produced via a Web site. Email management has the capability to track incoming messages and provides an appropriate auto reply message to your customer letting them know that their email has been received. Email can have an automated reply or be routed based on keyword searches and business rules.

Chat - Chat provides a means for customers to obtain answers to questions or resolve customer service issues without having to disconnect from the Internet or use a phone. Chat allows your customer to stay online and still have contact with an agent, by way of real-time, one-on-one chat sessions. Agents have online scripts that suggest the most appropriate information, and the order in which it should be presented to control the
"conversation" and best service the customer in each situation.

Collaboration - Collaboration gives the agents the ability to "push" Web pages to customer in real time, so the customer can be directed through your site and helped with buying decisions or customer service issues.

Form Sharing - Functionality to share standard online forms. Both the agent and customer can see and access the same form at the same time.Agent can assist or completely take over the typing to complete and submit the form for the customer.

E-commerce - Includes shopping cart, credit card processing, FAQ search, fulfilment and database support. This is all supported in a highly secure environment, using industry standards for all transactions to provide your customers with the assurance that their personal and financial information is safe.

This is all supported in a highly secure environment, using industry standards for all transactions providing your customers with the assurance that their personal and financial information is safe.

Effitech's agents ensure your customers receive immediate, professional and reliable service without having to leave your Web site. Additional solutions
include:
Agent support,
Real-time email management services,
Call Back feature, and
VOIP.