Accurate & Timely Comprehensive Reporting Solution 24/7, 365 days a year.

At Effitech, we understand that timely and accurate reports are critical to the success of your direct response campaign. We offer a comprehensive reporting solution featuring real-time Internet reporting of all customer interactions. We offer real-time access to customer contact reports, providing critical data that enables you to identify campaign effectiveness and make intelligent media buying decisions.

We integrate all inbound call handling services such as telephones and Internet. All reports are customised as per client needs. Clients receive one consolidated report to help them manage all incoming telephone calls as well as Internet orders.

Effitech has developed its patented state-of-the-art-reporting program that allows you access to your performance reports from anywhere in the world 24/7, 365 days a week. Our software systems permit you to immediately access online program results and shadow monitor the performance of all your designated agents from a remote location. We will report information captured summary results and more detailed statistical analyses in standardised reports or in a customised format specifically for you. We can provide you an array of reports dedicated to your particular needs in a secure environment. Some examples are:

Custom Made Reports like: Call To Order Conversion Report, Order to up-sale report, Daily orders received report, daily conversions report, product based conversion report, profit per order report, return on publicity report etc.

Application Reports like: Application Performance Report, Application Delay Before Answer Report, Application Delay Before Abandon Report, Application Call Treatment Report etc.

Skillset Reports like: Agent Performance Report, Top 5 & Bottom 5 Agent Performance Calls Answered, Top 5 & Bottom 5 Agent Performance Reports, Agent Short Calls Report, Agent Average Calls Per Hour Report, Estimated Revenue by Agent Report, Agent by Skillset Report etc.

Resource Reports like:Trunk Performance Report, Interactive Voice Response (IVR) Queue Statistics Report, Dialed Number Identification Service (DNIS) Statistics Report, Music/Recorded Announcement (RAN) Statistics Report, Call-by-Call Statistics Report etc.

Configuration Reports like: Historical Statistics Properties Report, Supervisor Properties Report, Agent Properties Report, Database View Definitions, Real-Time Statistics Properties Report, Agent Supervisor Assignment Report, Agent Skillset Assignment Report, Ranking Properties Report etc.

Network Reports like: Routing Assignment Report, Networking Skillset Properties Report, Skillset Performance, Ranking Properties etc.