Operations:
Effitech's through systems of hiring, training and scheduling ensures to populate
our center with the appropriate staff and staffing levels. Our operations expertise
enables us to manage our centers for optimal performance, and in turn maximize
your potential revenue. Executives:
As your business relies in our in-bound/outbound telephony staff to promote and
sell your products and services the need to be confident of the abilities of the
executive taking the calls is of paramount importance. Response times, telephone
manner, product knowledge and sales skills all play an important role in ensuring
that your company is best represented and that the sale is made or the caller
is 100% satisfied with the outcome of the call. Apart from morale & motivation
building exercises, performance reports & performance counseling are used
to maintain executive standards. Program
Management: You will work with Effitech account managers who are responsible
for customer satisfaction. You have one primary contact to coordinate staffing,
training, call routing and quality functions within Effitech. Facility:
Effitech facilities are efficiently maintained. There are fully automated work
stations, client/server architecture and remote monitoring. Each facility is designed
to optimize performance and match any international standard. Care has been taken
to ensure through soundproofing so that your voice & data flows in an un-interrupted
manner. Our
quality assurance program will enable you to:
Monitor & audit calls
Monitor and save calls
Monitor calls in real time
Monitor executive utilization and effectiveness
Review both the voice and data of each call
Set rules for call recording
Generate tailor made reports
Graph data to identify trends and opportunities for improvement
Set rules for data Security | 
