Inbound Call Management

We utilise a dedicated team of: Live operators Program Supervisors Account Managers To process your calls, sell & cross-sell products and offer services on your behalf in a dedicated environment. We can also integrate on-line Chat, which enables you to predict customer behaviour and take action, while your customers are still on the line. Our services include: Order Capturing & Processing Selling & Cross Selling Credit card application & activation Database Management & Enhancement Product/service inquiries Information Customer Support Services Technical and Product Support Effitech provides its clients with strategic advice and services at every key programmatic step. We analyse the objectives of each program, make strategic recommendations, create effective scripts and help the client choose a service best suited to their needs. This unique feature gives us the competitive edge in the market.

At Effitech we will help you: Address every call/query • Increase conversions • Lower Your Cost Per    Order • Achieve a Greater    Return on Investment • Instant reports